- super super cold calling
- very high pressure
- worked there 3 years, and slowly throughout benefits of the job dwindled
- people were nonstop fired, some days by the HUNDREDS
- angry customers who get calls from the company every single day
EDIT TO GIVE SPECIFIC CONTEXT:
I worked here for almost 3 years. At first it was very upbeat, the benefits were great, we got two weeks (paid) off at Christmas, and tons of perks to help with morale.
Within a short time, it was clear why they have such a high turnover rate. I trained with 100 people, and 4 months in and I was the only one left. The leads you call are DEAD cold. You will get cussed out all day long. The company even began "recycling" leads that were on the do not call list - which is illegal.
The benefits became almost non-existent. They took away Christmas time off, and instead sent us all cards with a pair of company branded socks and a half day of PTO. But, of course, all higher ups had the holiday season off.
They ended up getting sued, and people brought it up on phone calls all the time and cussed us out for having the audacity to call constantly when they had no desire to ever use the service. During this time, the company clearly took a dip. Even the top people on my team were struggling, and every single person on my team was on a performance plan for not meeting goals. Instead of the company taking accountability in what they have done to make people not like the service, they would send out mass emails basically telling us that "if we wanted sales, we would get sales" and to "get out of our own ways." Keep in mind that these people were people who had not been on the phones in YEARS (if ever).
Right before I left the company, people were being fired by the dozens. I had extreme anxiety about whether I would lose my job each day. We were being tutored to do more and more unethical things to get sales, and I didn't feel comfortable. Customers can turn their leads off at any time (but never indefinitely unless they call and threaten the company). They had a "spend target" each month which was essentially an allowance that would stop their leads once they hit that dollar amount. We were told over and over to NEVER tell the customer that if they pause their leads, that allowance is reset each time. This caused SO many people to be charged mass amounts for leads unexpectedly.
They also rolled out a new pay raise plan that showed pay raises we got once we hit certain goals. They had the audacity to cap pay at a super low amount (people in fast food often make more) but then go on to just give us title changes after that amount. No one cares about title changes. They also continuously changed the commission plan, and clearly made it harder and harder for people to understand. Not once, not twice, but DOZENS of times my teammates would be cut short on checks and have to demand their money. They also messed up the ENTIRE company's taxes, and made it to where people had to pay in at the end of the year, when they weren't expecting to have to do so. When I finally quit the company, the very next day 100-200 people were fired.
Overall, the job seems like the perfect set up at first. But the longer you work there, the sketchier it gets. The stress of calling people who hated us and have been harassed by us for years, isnt worth the crappy pay.
