Aon reviews

1. No concept of the meaning of "Customer " service. Unrealistic expectations for call handle time. Average of 7 minutes or less to provide adequate information to customer for informed decision making. 2. Metrics weighted more than quality for annual performance reviews which drives pay increase. 3. Hewitt-Merit increase opportunities outside of annual review. Aon-forget about it. Not even cost of living increases. You can have more experience, tenure and high customer satisfaction but no equality in pay. Imagine making less than entry-level new hires. 4. Call review scores inconsistent depending on who is reviewing your call. 5. High use of off shore resources behind the scenes providing issue resolutions without understanding the issue and providing incomplete or incorrect information. 6. NO communication from upper management until the last minute on information that is of vital importance to employees. Like the sale of the Hewitt part of the business being sold on 2/10/17 and not knowing the name of the company you are working for 4 months.

Becoming many....constant restructuring. Flexible schedule, but lots of oncall overtime with no compensation of money or time. You can take time off, but you'll come back to a hundred emails. Benefits at this point are just typical. There's always a reason why you have to get a minimal bonus or yearly raise. No growth here because teams are very compartmentalized with no cross training. Constantly have to prove your worth. You spend more time on the ticketing system than actually getting stuff done here.