Pros
Nice area near the university and College Park, not much once you're inside. Occasionally they have food trucks but you get 30 minutes for lunch and generally have to wait 20 minutes for food and rush up to your desk to eat it. Their cafeteria was alright.
Cons
As a CSR, they have micromanaging goals beyond what I've ever seen in a call center environment. Impossible to advance and they do not foster growth well. You need to be near robotic to meet goals and their processes are confusing. You get one basic skill at first and they do not trust employees to handle much up front. There's no team environment and people at this company generally looked mad all day. You can tell a lot about a company's culture by walking through departments.... people are miserable and hate their jobs. The possibility of getting a new position is laughable. They gave an okay amount of time off but you could literally NEVER use it. People would purposely request days far in advance to block them off for themselves even if they had no PTO available since their systems don't have restrictions. I was requesting time off between June and February the following year and it was all blocked out.... for 8 months in advance!!! They do not allot for much or the teams abuse requests. Managers don't care about it regardless. I always felt trapped. It sounds silly but when you have PTO that expires every December and can't use any of it, it's not exactly a benefit. They have tons of health insurance options but it was like picking a Healthcare.gov plan.... high deductible low coverage and high rate. The BEST plan had a 2k deductible and 10% copay. Family rate was half my monthly salary. The cheap plans were all HSA based and terrible. There's literally nothing impressive about this company.
