Is Aon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aon have rated their employer with 3.9 out of 5 stars in 122 Glassdoor reviews. This is an average score with the overall rating of Aon employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Aon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aon .

Does Aon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aon with 3.3 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aon.

How happy are Customer Service (CSR) professionals working at Aon?

71% of Customer Service (CSR) employees at Aon would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Aon with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Aon?

Analyst (240) , Consultant (217) , Account Executive (151) , Senior Consultant (129) , Intern (120) , Director (111) , Actuarial Analyst (107) , Broker (97) , Manager (97) , Account Specialist (86) , Business Analyst (79) , Associate Consultant (78) , Senior Analyst (73) , Account Manager (68) , Insurance Broker (65)

What are the pros of working at Aon according to real employee reviews?

"Work life balance was good for me being able to work from home more often than not after the first couple of years." ((in 642 reviews)); "Great people to work with and work as a team and very easy to get along with" ((in 539 reviews)); "Good culture and WLB." ((in 430 reviews)); "Benefits are good and lots of selection." ((in 383 reviews)); "Great colleagues and fun (yet stressful) atmosphere." ((in 240 reviews))

What are the cons of working at Aon according to real employee reviews?

"Pay is low and there are no rules surprisingly" ((in 263 reviews)); "Poor management and too many gaps in the systems" ((in 248 reviews)); "Bad managers stifle progress and the company doesn’t get rid of them even though there are clear problems." ((in 111 reviews)); "There is no training provided; however colleagues will get angry and rude when mistakes are made." ((in 92 reviews)); "Disconnect from leadership and poor communication" ((in 79 reviews))

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Aon

Aon Customer Service (CSR) reviews

3.9

71% would recommend to a friend

(122 total reviews)

Greg Case

95% approve of CEO

81% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Diversity & inclusion

3.8

Senior management

3.7

Work/Life balance

3.7

Career opportunities

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Aon with 3.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Aon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

122 reviews

5.0

Dec 31, 2016

No complaints

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Can't beat the Benefits

Cons

Customer service representative position is emotionally draining

4.0

Sep 29, 2016

Good company with great employees

Account manager

Recommend

CEO approval

Business Outlook

Pros

People are friendly and professional and managers are supportive - good teamwork. Hard work is recognised and benefits package is good.

Cons

Some of the systems feel really outdated and slow so everything takes longer to do - need some IT investment.

5.0

Aug 19, 2016

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Create corporate culture. They promote team work and career development. The application process was very easy and on boarding was thorough. The work load is very well balanced.

Cons

There is extensive ways to learn about news and upcoming events which can be cumbersome to look through. The volume of emails from corporate is fairly high so it can be challenging to read and go through everything.

Viewing 103 - 105 of 122 Reviews

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Aon

Aon Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No complaints

Good company with great employees

Account Manager

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