Is Aon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aon have rated their employer with 3.9 out of 5 stars in 122 Glassdoor reviews. This is an average score with the overall rating of Aon employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Aon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aon .

Does Aon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aon with 3.3 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aon.

How happy are Customer Service (CSR) professionals working at Aon?

71% of Customer Service (CSR) employees at Aon would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Aon with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Aon?

Analyst (240) , Consultant (217) , Account Executive (151) , Senior Consultant (129) , Intern (120) , Director (111) , Actuarial Analyst (107) , Broker (97) , Manager (97) , Account Specialist (86) , Business Analyst (79) , Associate Consultant (78) , Senior Analyst (73) , Account Manager (68) , Insurance Broker (65)

What are the pros of working at Aon according to real employee reviews?

"Work life balance was good for me being able to work from home more often than not after the first couple of years." ((in 642 reviews)); "Great people to work with and work as a team and very easy to get along with" ((in 539 reviews)); "Good culture and WLB." ((in 430 reviews)); "Benefits are good and lots of selection." ((in 383 reviews)); "Great colleagues and fun (yet stressful) atmosphere." ((in 240 reviews))

What are the cons of working at Aon according to real employee reviews?

"Pay is low and there are no rules surprisingly" ((in 263 reviews)); "Poor management and too many gaps in the systems" ((in 248 reviews)); "Bad managers stifle progress and the company doesn’t get rid of them even though there are clear problems." ((in 111 reviews)); "There is no training provided; however colleagues will get angry and rude when mistakes are made." ((in 92 reviews)); "Disconnect from leadership and poor communication" ((in 79 reviews))

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Aon

Aon Customer Service (CSR) reviews

3.9

71% would recommend to a friend

(122 total reviews)

Greg Case

95% approve of CEO

81% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Diversity & inclusion

3.8

Senior management

3.7

Work/Life balance

3.7

Career opportunities

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Aon with 3.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Aon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

122 reviews

3.0

Feb 22, 2014

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training, excellent help by senior reps while on the phones.

Cons

Low paying, long hours, not diverse

3.0

Jan 17, 2014

Not what I was looking for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits, and hours. Can meet some nice people and team members. Clean working environment

Cons

a lot of politics, and back stabbing. Bad attitudes, same people get noticed over others who work really hard or even harder.

2.0

Jan 7, 2014

It started off okay but once management changed things went downhill.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits were okay.

Cons

Management was not supportive at all.

Viewing 115 - 117 of 122 Reviews

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Aon

Aon Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service

Not what I was looking for

It started off okay but once management changed things went downhill.

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