AppFolio reviews

- do not value past experience - pay is very low considering cost of living - customer success department is a revolving door - management has little to no experience leading or supervising staff

Where do I start. Was hired when the position was named CSM. Brought on with the idea that you would be handling a queue of 12-20 cases. Little did we know it would be MONTHS of 100+ cases everyday. We deal with daily disrespect and abuse from clients with managers refusing to talk to these clients to give them the correct expectations. This has been the most challenging job I have ever had with the LEAST pay I have ever had. For a almost billion dollar company you would like you could afford to pay your front of the line customer care team more than $22/hr. This is absolutely not an entry level job. Clients and management expect you to be able to solve complete accounting problems with no accounting degree. for the amount and type of work we do we should be getting much higher pay. You are promised mobility within the company but when you find a position you want to apply to it is almost impossible to apply. Have never been in a company where applying to other departments was frowned upon/looked down on. More than 50 % of the team quit within 5 months. So much potential but goes to show how much we are valued.