AppFolio Customer Success Manager, Key Accounts reviews

5.0

100% would recommend to a friend

(6 total reviews)
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Shane Trigg

100% approve of CEO

100% positive business outlook

Reviews by job title

6 reviews
5.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Starting virtually, I couldn't be happier with my onboarding experience. Immediately, I was part of a Product Training group which allowed me to make connections and feel less isolated during my onboarding experience. This training gave me a basic understanding of the software before I transitioned to the Key Accounts Team. You feel the support and company culture from managers and peers via zoom and slack channels. It wasn't but a few weeks in that I realized their company values are not just a statement on their website but values they practice daily. The company celebrates career advancements regularly and it's exciting to see growth opportunities throughout departments. Work/life balance is also a focus for the company and it is strongly encouraged to take time off work to support your general health and wellbeing. So far, a great place to work (and I don't see that changing any time soon)!

Cons

My only "con" so far is not being able to meet peers in person due to COVID-19. The company is being cautious which I appreciate!

5.0
Aug 13, 2020
Recommend
CEO approval
Business Outlook

Pros

I previously wrote a review in Jan 2019 after a month with AppFolio as a Key Account Manager. Pros remain the same: AppFolio truly cares about their employees. Work/Life balance is still a priority. Everyone here makes you feel so welcomed...like everyone is family! Our Leadership does a great job asking us for our feedback and acting on it.

Cons

The training process is not a "Con". We have an amazing but robust product. During your training, there is a lot of information you learn within several weeks and put into practice. However, it is worth mentioning that the training for the Key Account Management role is critical to fundamentally understanding the product.

5.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

AppFolio truly cares about their employees. I am new to the company, and I have found the on-boarding process to be well- structured and extremely helpful to my role! My peers and managers are always happy to help, and everyone is super welcoming. The culture at AppFolio is awesome! Work/life balance is a priority. The company truly sees their employees as family.

Cons

There isn’t a single con.

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AppFolio Response
7y
Thanks for taking the time to share your feedback -so glad to hear you appreciate the culture and feel valued!
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