Pros
People made the job worth it. I made some seriously great connections with coworkers at AppFolio. Something like that is needed when you have clients freaking out on you for 8 hours a day (9 if you worked while eating lunch at your desk as some often did). During my time there, product trainers were the best and incredibly resourceful (S/O to you, Kenna). Management was readily available most of the time when needed for escalations. Yes - there are free snacks and coffee. Make sure you thank Rachel for keeping it stocked and fresh. Benefits good for my single life. Vacation/PTO great to counteract the success department demand. Pay average/below average in comparison to other Success Manager roles in the area.
Cons
I learned at the end of the road that you have to give an ultimatum to acquire your desired position, despite all the positive talk about growth and expansion and taking different paths in the company. Turns out you can grow in any direction you work tirelessly towards, UNLESS your managers are set on trying to convince you to stay within the department you never even applied to in the first place.