AppFolio reviews

4.0

82% would recommend to a friend

(1,141 total reviews)
avatar

Shane Trigg

82% approve of CEO

65% positive business outlook

AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

We are customer centric. We build great software and genuinely care about the relationships we build with our users. Executives hold regular company meetings to keep all of us in the know about what we are doing as a company. Many opportunities to collaborate across departments. This is great for networking, building relationship and professional skills, and gives opportunity to make an impact on a large scale. Once you have put in the time and effort there is a ton of opportunity. We have a ton of great people. Hard work and commitment are rewarded. I have been at AppFolio for just over 6 years. My career has grown, my salary has grown, and I have grown (my second job out of college). I have been treated well by everyone from our CEO, to VP's, directors, and managers. I genuinely feel like I can approach anyone in the company. My opinions and those of my colleagues are valued. The company looks for feedback from our employees, regularly, and spends a great deal of effort building on the positive and addressing any concerns. On a personal level, Appfolio leadership has proven to me that they want to see me succeed. The support is tremendous. It speaks volumes that I have received such a great level of support at a growing and successful company.

Cons

AppFolio pays fairly but Santa Barbara is an expensive city to live in (arguably worth it). If you work in the Dallas office the cost of living is a nonfactor.

avatar
AppFolio Response
9y
Thank you for sharing your experience -- it is so great to hear from team members like you who have been here for years and experienced support from leadership, career growth and feel heard. AppFolians like you have helped us build a sustainable and thriving culture that rewards hard work, commitment and performance. You own your own career and destiny and I love hearing that you are making the most of this opportunity!
1.0
Feb 23, 2017

Designers need not apply. Great for developers.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company culture. Great work space. Mostly great people. Lots of free food and games. Great if you're an engineer.

Cons

They won't understand design because leadership doesn't understand or respect it. I have literally heard executives and heads of Product say design is only there to assist engineers and that it's an afterthought. Not an exaggeration. If you're a designer prepare to be considered a 3rd class citizen.

1.0
Dec 19, 2016
Recommend
CEO approval
Business Outlook

Pros

During my time at AppFolio I enjoyed the culture, the kitchen (of course) and the mostly the people I worked with.

Cons

Where to start... I was in MCC. I worked crazy hours for a long time. I was there in the building completely alone during times when I definitely should not have been-wasn't safe, power outages, etc. I had impeccable numbers even for the odd hours. I was continuously jerked around in regards to a raise or a department transfer, just like most everyone else was. I will admit there were transfers to other departments but that was not common. You were always told why you couldn't transfer out or couldn't get a raise rather than being told how to achieve those things. So there is little growth in MCC. I definitely should have left earlier than I did but I had hopes that I would get what I was worth at some point. That had a lot to do with there being almost no transparency with management and the demeaning manner in which they "managed" the teams. It was borderline verbal abuse in most cases. The review from December 7th is the most accurate review I've read yet, by the way.

avatar
AppFolio Response
9y
Thank you for your feedback and I’m sorry to hear that your experience didn't match your expectations. Working in our Maintenance Contact Center team is a great entry level position and can grow into future opportunities at AppFolio. We provide lots of training and development for our employees to master the role and grow into new opportunities and we do have great examples of team members who did an excellent job, worked with leadership to develop new skills and earned promotions and growth into new roles - but you're right, not everyone grows into those opportunities. I've shared your feedback with the leaders of this team - we are always open to finding opportunities for future improvement.
Viewing 67 - 69 of 1,141 Reviews

Glassdoor has 1,214 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.