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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.1

      83% would recommend to a friend

      (1,144 total reviews)
      avatar

      Shane Trigg

      83% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      AppFolio has an employee rating of 4.1 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Oct 30, 2019

      The Role No One Can Survive

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful company culture with hardworking, motivate employees that all work towards a shared goal and enthusiasm for the product and customers.

      Cons

      Customer Success is not there to help clients succeed, it is online software support to reactive instances. Expectations are conflicting between providing a supportive experience, but resolving the issue as fast as possible while juggling numerous responsibilities. Work life balance is encouraged, but is not feasible in frequent flows of employee turnover. Pay is not equal to the role and lower than most for the role in SaaS.

      avatar
      AppFolio Response
      6y
      Making sure that our customers are able to successfully run their businesses and get the help and training they need is incredibly important and impactful to our business. We have awards and tons of really positive customer feedback expressing the value of the customer success role - you are part of a team who is dedicated to helping our customers succeed. You are right that you are in a challenging role: learning the product and our customers business takes time and a significant investment on your part. These are great early career opportunities that require you to lean in and experience a fast-paced, high growth company. The skills you learn in this role are in high demand in Client Services and other teams at AppFolio and there are a ton of great opportunities for you to grow your career. If you feel like you don%E2%80%99t have enough visibility into what these opportunities are you should reach out to your manager to discuss your options.
      3.0
      Oct 19, 2019

      Good place to start

      Implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good first job out of college Stepping Stone

      Cons

      Low pay Micromanagement Employees don't see what the next step within the company is

      5.0
      Oct 16, 2019

      Amazing

      Marketing database specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been at this company for a little over one year now and I still love it. Despite being early in my career, I feel valued and that my opinion matters. I look forward to coming into work (for once in my life) and I think that most people here feel the same.

      Cons

      Although its not AppFolio's fault, Santa Barbara (HQ) is crazy expensive. It's hard to find housing and even harder to find something affordable.

      avatar
      AppFolio Response
      6y
      Love to hear that you feel valued and look forward to coming into work! Thank you for choosing AppFolio to start and grow your career!
      Viewing 757 - 759 of 1,144 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.