Although the Legacy Shopping area is nice for taking lunchtime stroll, the traffic is fairly awful regardless of which direction you are coming or going and public transportation is a poor option. While there are bus stops only a few blocks away, the TRE/DART does not have any stations nearby.
While there is plenty of promise for internal growth and the management team is eager to bring forward opportunities whenever they arise, the contact center currently seems to have hit its peak and plateaued, so any real growth in the company is occurring in other departments. If you have a bachelor's degree (and are possibly open to relocating to California) this is not an issue. If you are without a degree, however, your time with the company, ability, and experience will count for little to nothing and limit you to transitioning into sales or waiting for management opportunities within the contact center to become available.
Despite the company's overall above-average benefits, there are no sick days offered so you have to use PTO if you need a day or two off for your health, a child's health, or unforeseen circumstances. This becomes tricky also as, technically, PTO must be approved 24 hours in advance unless it is an emergency situation and the determination of "emergency" is at management's discretion. I personally have not yet had an issue, but was warned on one occasion when a situation arose and I called in late in the evening that I may not receive any PTO to cover my missed day due to the late notice.
Starting pay is fair and about average for the positions I've held thus far, but after receiving the opportunity for a merit raise at 6 months there are no further wage increases unless you move into a higher paying position.
