AppFolio reviews

The maintenance and leasing center is 24 hours out of the day all year long, so no vacation on Christmas or New Year's.

When accepting this specific position keep in mind that you will be dealing with tenant aka their place of living. There is going to be stressful situation that you cannot take up to someone higher at Appfolio. You have to deescalate as best you can, you may contact property managers but they are also very busy that sometimes you cannot reach them. I worked here during the time there was several hurricanes in the US, and most of our tenants got hit. This was a very hard time for me to deal with, as i created WO and submitted them to vendors.. sometimes it would take days for them to assist..NOW that is not Appfolios fault - Technicians can't work in the rain or they were booked with other WO. My advise to those who take on this position have to prepare for situations that can affect there mental health. I would go home thinking about work, dreaming it, talking to my friends about it. It was unhealthy, you have to be mental strong and even though i was doing a great job at work I didn't feel like I was truly helping those over the phone.