AppFolio reviews

Employees in customer success are under-compensated for the stress and effort the job requires. They put too much work on our plate, and expect long days with no added benefits for working overtime. When we speak with clients, most of them are upset they can't get a response quick enough because we are so over-encumbered with clients that we don't have enough time to respond to everybody promptly. Even if we work 10 hour days, clients must wait because it's too much work for too few people. This is (hopefully) a temporary thing, but the expectations for us are simply unrealistic at this point.

The client base a CS manager will work with with will eventually wear you down as they can be very demanding and sometimes very rude. In the beginning you have a lot to look forward such as possible advancement into a different departments and your 6 month raise/ benefit acquisition. Lets get real though, no one wants to be in customer support as a career choice. You take the position in order to move up and grow your resume. So if the department your looking into doesn't need any extra people or they find someone more qualified you could find yourself stuck. You have the possibility to move up within the department but the pay is weak compared to any other position in the company. We have a top notch sales staff so it just keeps getting busier and you end up working more hours yet you keep getting paid the same regardless of effort or performance. It becomes very tough to stay positive and motivated.