Technical support run like a sweatshop and paid the same as a product zone specialist!
Pros
Only four pros - some good customer interactions which can be fulfilling, good benefits (which is why I gave Compensations & Benefits a 2), starting pay higher than minimum wage for those who have no education or experience, and they pay for you to refer someone else to work at the store.
Cons
Diversity by token only. Leadership routinely make discriminatory and derogatory remarks. Membership in a specific church more important than ability. High turnover rate. Employees not valued. Unfair promotion practices. Pay raises are insulting with new hires valued more than tenured employees (the 2 for Compensations & Benefits isn't for pay). Sweatshop atmosphere--pressure to take two and three customers at once and spend less time with each. There is a disconnect between corporate values and actions on the store level. While the customer should always be king, little to no support in extremely difficult customer situations -- throwing employee under the bus. Requirement of journaling to leadership plus coaching feedback negate anonymity on surveys with those who leave a poor rating being targeted and forced to resign--the best advice I can give to employees is to opt out of the survey. Unequal enforcement of policy. Leadership puts their personal benefit in front of customers and employees and frequently bump their repairs to the front of the repair line and cover repairs out of warranty.