Pros
I love this company. The teams are great and I had great leadership in the time I have been with Apple. We have amazing medical, Dental and vision as well as a lot of other amazing benefits that I can't really go into.
Cons
There is very little room for advancement into leadership. Internal movement upward is virtually unrealistic. At-Home-Advisors have schedules for 90 days and then you bid. This makes it impossible to plan your life beyond 90days. Also the customer base is 50% self entitled clowns that feel it is ok to belittle you and yell at you for trying to help or that think Apple has a responsibility to solve 100% of their issues and you have to be the perfect ( )( ) kisser so that you don't get a bad review. They also overlook people with high levels of experience and higher education. The term under employed would fit these people.