Aramark reviews

3.3

51% would recommend to a friend

(12,092 total reviews)
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John Zillmer

58% approve of CEO

42% positive business outlook

Aramark has an employee rating of 3.3 out of 5 stars, based on 12,092 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aramark employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Oct 11, 2008
Recommend
CEO approval
Business Outlook

Pros

I enjoyed learning the various food programmes, and becoming familiar with the policies and procedures of the many franchises contracted with ararmark. Many food programmes were fun and innovative. I learned also that lying and cheating play a much larger role in some corporate structures than I had previously witnessed.

Cons

Middle management are actually worse off than the unionized employees, which can breed a resentment. They are also the most disposable when there are disputes or grievances. Union reps are very aware of this. There is an old boys club mentality in the management echelon.

3.0
Jul 20, 2011
Recommend
CEO approval
Business Outlook

Pros

*Great flexibility for work/life balance - no weekends/holidays *Great benefits package *In depth training for new hires *Simple "activity based" sales formula *Great car allowance program *Great performance based spiff program through gift cards/reward points *Industry leader in nearly everything they do *Aramark Corporation as a whole is a fantastic company with great advancement opportunities within ARAMARK, and a great social responsibility program *Great for recent college grads with little experience. Allows you to get your foot in the door in a sales career which will be very rewarding if you work hard.

Cons

*Internal competition is over the top and sometimes creates a toxic atmosphere that condones lying to co-workers, selling in others territory, cheating the system and playing shell games to make sales/commission *Very competitive cut-throat industry with no integrity. Aramark stood above the rest at one point, but as competition got tougher, I felt that we lowered our standards and became "one of the rest" *Team atmosphere is spoken about, but truly non existent, everyone has individual goals and bonuses, and everyone works autonomously. It creates barriers to doing the right thing for the customer *Customers do not get what they pay for on a regular basis *Commission plan has changed 3 times in 2 years and is quite obviously to benefit the company, not the employee. For example, something I used to make $3-400 on I now make $100-150. New commission plan breeds playing "shell games" and stealing sales to make money *Integration of new CRM made sales a "process" based position ran by operators that want nothing more than activity numbers to prove their guys are "busy" * True relationship building with prospects is low on priority lists *Customer service used to stand out among the rest, and every customer was serviced as quickly as possible. But now its only the customers that spend the most money who get serviced timely, making the sales rep who sold the account look like a moron, losing all integrity * Sales training for new hires, but advanced training non-existent * Very little product knowledge training to stand out among the rest, more "sales" training on how to get people to sign contracts * Being "too honest" with customers & prospects looked down upon *Flavor of the week product changes frequently. Sell this its high profit, no now sell that, etc *Profitable products difficult to service, frequent shortages

4.0
Jun 29, 2010

AUS - Opportunity Knocking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Career Path - Brand Recognition - Training Program Good organization to begin your career with; for the right individual there is career path. Plan on spending 3 years in current position before moving up. This time is valuable to learning and preparing you for success at the next level.

Cons

Like any large organization, there is a slight disconnect between Executive leadership and the field. Mixed messages often get communicated and you have to be able to deal with change to be a top performer within this organization. Some policy issues but nothing that would turn your world upside down.

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Glassdoor has 13,009 Aramark reviews submitted anonymously by Aramark employees. Read employee reviews and ratings on Glassdoor to decide if Aramark is right for you.