Upper management here is primarily comprised of, what I like to call, "professional VP's and managers". By this, I mean most, if any, have ever spent a day working as a claim rep. They have no concept of how difficult a job it can be and it shows in their expectations and the inadequate tools they provide to their employees to get their jobs done. The claim's computer system is fairly new but was outdated from day #1. It's slow, error prone and goes down faster than the Titanic did when it hit the iceberg. Claim staff has been slashed to the bare minimum which leads to a heavy, heavy workload for each claim rep. Employees here are pushed to the limit and expected to work extra hours: evenings & weekends (without pay) to stay current on their work. I've seen other posts on here from alleged employees claiming Arbella provides its employees a great work-life balance and that they have "no cons to speak of" when discussing this company. These are fake posts!!!! Don't believe a word of it!!!! Who has ever heard of a company with no cons whatsoever? Even a great company has some areas on which they can improve. This company is also notorious for terminating long time employees for the most heinous crime of reaching middle age. They "turn and burn" its employees. In closing, if you like to be overworked, underpaid, stressed 24/7 and unable to enjoy your home life because your job creeps into your time off, then Arbella Insurance is the place for you!!!
