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      Army and Air Force Exchange

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      Army and Air Force Exchange reviews

      3.4

      53% would recommend to a friend

      (1,371 total reviews)
      avatar

      Thomas C. Shull

      77% approve of CEO

      49% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Compensation and benefits

      3.0

      Work/Life balance

      2.7

      Senior management

      Army and Air Force Exchange has an employee rating of 3.4 out of 5 stars, based on 1,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Army and Air Force Exchange employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Jun 16, 2026

      Supportive co-workers, but micromanagement can hinder creativity

      Hardlines sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Co-workers are extremely helpful and understanding. - Military patrons are (mostly) much nicer than the civilian customers off base. - Allowed to get creative with sales displays if time allows.

      Cons

      - Not great for people with existing knee of back pain. - Micromanagement was an issue with middle-management (rare) - inconsistent schedules for part timers.

      4.0
      Jun 4, 2026

      Typical Call center position

      Customer contact assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training and welcoming environment. There are some amazing people here that go out of their way to assist you and teach you the processes and systems.

      Cons

      Rude customer interactions as any call center deals with. Seasonal, but management was vague on how long we would be working for the season and didn't inform us until close to the end. This agency's processes are outdated which is the cause for many of the issues that customers complain about.

      Viewing 4 - 6 of 1,371 Reviews
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      ReviewsArmy and Air Force Exchange reviews

      Glassdoor has 1,451 Army and Air Force Exchange reviews submitted anonymously by Army and Air Force Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Army and Air Force Exchange is right for you.