Array (NY) Technical Support Engineer reviews

3.7

60% would recommend to a friend

(3 total reviews)
avatar

Martin Toha

100% approve of CEO

48% positive business outlook

Reviews by job title

3 reviews
4.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

The employees are engaged and motivated to perform exemplary work for the company. Array consistently acquires new products and strives to enhance its API, refusing to settle for its current offerings. The technical support work presents challenges due to the distinct nature of each customer issue. Coworkers are consistently supportive and willing to assist. At Array, employees are afforded the opportunity to work on subjects and materials they are passionate about, rather than strictly adhering to their job description.

Cons

There is excessive turnover, power-hungry managers, and poor communication from high-level management. I had three different managers within a year, and I couldn't rely on my most recent manager for support in challenging situations. Array utilizes "unannounced meetings" as their communication approach. On a paid holiday, HR sent me a calendar invite without an agenda before the company conducted budget cut layoffs.

3.0
May 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote. Generous benefits. Fun and intelligent colleagues. Exciting new products and features.

Cons

Lack of training and support in general. You are just left to figure it out. This would be workable if there was good documentation, but there isn't. As a result, months or even years into the job, you will suddenly find out about a bunch of quirky legacy stuff that apparently exists, and nobody ever told you about. So even after years on the job, you still don't feel like you really know what's going on, because you don't know what you don't know. Everyone, especially in engineering, is overworked, so you have to DM folks and beg for help on the side all the time. In the mean time, HR makes everyone waste a ton of time on woke stuff like XYZ history month, awareness about diversity, inclusion, mental health, etcetera, while important bug fixes pile up and take months to fix. Lots of legacy clients are predatory, preying on poor people with terrible credit and tricking them into spending $40/m on credit reports, just to make a buck.

5.0
Mar 1, 2022

Fun people, serious work

Recommend
CEO approval
Business Outlook

Pros

> Colleagues are knowledgeable and very helpful > Real team culture, despite fully remote setup > Very generous PTO and parental leave policies > High growth > Great career prospects if you're ambitious

Cons

> Growing quickly also comes with some growing pains, with the organization trying to adapt to a new size as it goes.

Glassdoor has 137 Array (NY) reviews submitted anonymously by Array (NY) employees. Read employee reviews and ratings on Glassdoor to decide if Array (NY) is right for you.