No direction, and no idea how or why they need to improve. The product, Canopy, is old and dated. Many of the policies at the company are old and dated. Many of the employees are... old and dated. Frankly, the company will old itself out of business. There is no plan, and there is no worry. It feels like upper management really has no idea what's coming for them at their current leisurely pace.
Everyone is content and no one is looking forward further than a year or so to determine what really needs to be done to keep the company viable.
Politics and gossip everywhere.