AssetWorks reviews

I don't have negative feedback, the software works really well. Teams are working on a platform update and change is slow.

While I am happy with my current position, there are several areas that need improvement. Management, particularly on the tech support side, could use significant work. The pay for front-line support is mediocre and does not scale well with the cost of living increases, which is frustrating. Additionally, pay across teams isn't consistent, even when tenure is taken into account, and they tend to lowball offers to younger employees. The onboarding and training processes are practically non-existent, leaving new hires to fend for themselves. You're expected to advocate for yourself to get anything done, which can be quite challenging. The Customer Support manager of the larger support team often overpromises and underdelivers, resulting in employees taking on additional job duties without any real prospects for promotion. Furthermore, the process for putting in time cards involves a frustrating amount of hoops to jump through.