Assurant reviews

3.5

62% would recommend to a friend

(3,068 total reviews)

Keith Demmings

75% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews
4.0
May 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Good work / life balance, nice facilities, nice, suburban location. Good benefits, stable company. Good vendor relations. Lots of time off.

Cons

Think they're "Agile", still very much Waterfall. Non-developers hampered by incredible "ITIL" mindset (the process is everything, no exceptions, must have five meetings with four reps from each group with an interest in the project, minimum four groups, not less than three months ahead, to decide how, when and in which direction, the toilette paper roll should be hung, with three levels of approval and four different tests. It will then be hung the wrong way and a four hour conference call with at least two Senior VPs listening in will be required to get permission to turn it around. Once the "Major Incident" is resolved, the paperwork starts. The auto generated emails reminding you you haven't completed the paperwork won't tell you what's missing, and won't tell you where to go to get the current version of the forms.)

1.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

I was getting a paycheck.... I will also say those with a degree and who possess the skills to move up and demonstrate that daily will get recognized, and likely rewarded with a "promotion". But be careful what you wish for at AFAS. Promotions at this place come with challenges you couldn't have imagined (Ethical issues) and with little to no pay increase. -Sometimes employees make more than managers. I'm not talking about the idea that a salaried manager inevitably makes less because they work more hours, I'm literally saying, some of the employees' pay rates will be more than the managers because of some poor decisions made by executives in the past.

Cons

This company sure has been through a lot. I survived 5 interesting years in hell here, but finally had to tap-out. The company was poorly run prior to the acquisition. -There's not time here for the giant list of cons I could make for those years, but let me just say, they conducted 3 layoffs in less than one year's time from December 2011 to October of 2012. So that should tell you some things. Oh, and that first one was poorly planned. Nothing says "we care about you" more than letting 160+ folks go two weeks before Christmas, with no prior warning to the masses that there was even anything wrong with the company financially. Since the Assurant acquisition in October of 2013, I've seen the parent company and old FAS working together to try to make positive change. I could also see the natural struggles that come with that too. Currently, the struggles are overriding the progress. There are too many of the old executives and upper management still holding their positions. The management team needs to rolled, and Assurant needs to lay down the hammer. There is so much dysfunction at all levels and across all departments, I don't know how the company is still operating. It makes me dizzy when I think about it, really. To wrap this up I'll throw about a few descriptive terms to summarize the experience shared by many there: Dysfunctional, Executives are out for themselves and not a cohesive team, all kinds of things are hidden from the newly appointed Managing Director, pay is low across all positions whether entry level or managerial, general staff is under educated at time of hire, and under trained/under prepared for the difficult and important job they are given, poor relations with vendor network, IT problems.

2.0
Jul 15, 2014
Recommend
CEO approval
Business Outlook

Pros

The employee benefits and the onsite amenities.

Cons

None of the other reviews realistically mentions that this company is big on layoffs. This is the only thing that is a constant at this company - layoffs. Management plays favorites as to who they keep. As a result, they typically they keep the employees that are not doing much work or making any significant contributions. The Executive management is located in either New York or Atlanta, so they have no idea of the day to day running of the company. They are only interested in the bottom line and the satisfaction of the stockholders. So every year they have managers look at salaries and recommend cut staff based on salaries that they think are too high. Then they let the staff go and then rehire younger, cheaper staff and rename the previous position so that they can't get sued for replacing someone they laid off. Also, they are laying off the older employees so they don't have to pay higher salaries or pensions.

Viewing 25 - 27 of 3,068 Reviews

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