Assurant reviews

Severe lack of organization, collaboration with leadership team, unrealistic workload, antiquated systems, horrible IT support since outsourced abroad. This could have been the BEST employment experience ever but once the company thought they could save more money with onboarding more unqualified temps, keep team members working remotely, give them basic training & hope for the best, while also outsourcing customer support to countries with significant language barriers despite the negative impact to quality - as long as contracted clients aren't fully aware they continue to operate in functional chaos. There is opportunity for growth depending on your relationships. Upper level leadership think so lowly of real (Customer Care Professionals) they will maintain employment for anyone supporting calls as long as they can breathe. As long as the mortgage clients aren’t aware of the most offensive calls. During call calibrations with clients- leadership will hide the most egregious calls to continue to give the illusion of customer care/service. More is expected for meager pay. By all means avoid being a manager as the most unprofessional team members have the most leverage. The few good managers have either left or suffer in silence. Good luck!

There are cons everywhere at times, just need to weather the storm.