(1) The really good leadership is gone. The people who advocated for the stores and customers have either been laid off, quit, or "retired" (heavy on those quotation marks there). (2) While there are still some top-notch team members, the most toxic of the leadership team remains. (3) There have been several rounds of layoffs and (store closures) in the past 2 years, and I'm sure there will be more. Some of these moves made sense, but reducing staffing from already bare-bones stores is nuts. How can you expect to restock the floor and serve customers without people to do the work? (4) The product quality is not very good, and neither is the return policy. They'll sell you cute-looking crap and then not let you return it when it shows more than expected wear and tear. (5) H&F, the firm that acquired At Home, is too focused on short-term profit and doesn't see the bigger picture. (6) It's sort of disgusting that the company has been willing to spend $$$$ on corporate events (not to mention the very fancy remodeled office) but argue over a tiny incentive budget for stores.
