Atento reviews

3.3

56% would recommend to a friend

(472 total reviews)
avatar

Dimitrius Oliveira

48% approve of CEO

41% positive business outlook

Atento has an employee rating of 3.3 out of 5 stars, based on 472 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

472 reviews
1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no meaningful pros to highlight. The work environment lacks growth opportunities, support, and stability, and employees are frequently placed on PIPs without proper guidance or development. The experience may clarify what you do not want in a future workplace, but beyond that, there are no real advantages to note.

Cons

• There are no real opportunities for growth, as development and advancement are not supported or encouraged. • Employees are frequently placed on PIPs with little to no guidance, often used as a fast track to push people out rather than help them improve. • Management provides minimal support, inconsistent direction, and very limited communication, leaving teams without clarity or leadership. • The company prioritizes serving major clients like TikTok while providing little support or investment in its own employees, creating a clear imbalance in priorities. • Internal teams often feel overlooked, and leadership focuses more on external deliverables than on employee well‑being or success. • The work environment is so toxic and unstable that employees struggle to properly perform their jobs due to constant pressure, unclear expectations, and lack of support. • QA, leadership, and SMEs lack alignment and accountability, causing repeated issues and preventing meaningful improvement. • Feedback is rarely constructive, and decisions are made without transparency or employee involvement. • The culture encourages fear, self‑protection, and high stress, rather than collaboration, trust, or long‑term stability. • High turnover and ongoing organizational issues make it difficult to feel secure, supported, or valued in your role.

1.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

You get a check every two weeks

Cons

Low salary. “Open door” HR policy is just for the sake of saving face. HR and management are totally unprofessional. No professional development opportunities. Bad communication with employees.

Viewing 46 - 48 of 472 Reviews

Glassdoor has 13,439 Atento reviews submitted anonymously by Atento employees. Read employee reviews and ratings on Glassdoor to decide if Atento is right for you.