Is Atento a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Atento have rated their employer with 3.6 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of Atento employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Atento now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Atento .

Does Atento pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Atento with 3.1 out of 5 stars based on 98 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Atento.

How happy are Customer Service (CSR) professionals working at Atento?

65% of Customer Service (CSR) employees at Atento would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service (CSR) professionals have also rated Atento with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1442) , Atendente De Call Center (663) , Teleoperador (362) , Operador De SAC I (291) , Supervisor (252) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Especialista Em Atendimento Ao Cliente (96) , Telemarketing (96) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 29 reviews)); "The people are great and make work enjoyable." ((in 18 reviews)); "Buen clima laboral, horario flexible" ((in 14 reviews)); "Good Work Environment to work in." ((in 13 reviews)); "Good training and rates." ((in 10 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 43 reviews)); "Poor Management Assistance when needed on live calls" ((in 34 reviews)); "Low salary compared to others companies" ((in 22 reviews)); "No benefits whatsoever" ((in 9 reviews)); "Stress, depressão, baixos salários e falta de reconhecimento" ((in 7 reviews))

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Atento

Atento Customer Service (CSR) reviews

3.6

65% would recommend to a friend

(98 total reviews)

Dimitrius Oliveira

88% approve of CEO

63% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Compensation and benefits

Customer Service (CSR) employees have rated Atento with 3.6 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Atento is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

98 reviews

1.0

Aug 10, 2016

customer service rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

easy, relaxed, simple easy training

Cons

low pay, you would get what you need unless your sleeping with someone important, fight over guys, expensive mart, no understanding of boundaries, you cant move up,

4.0

Dec 5, 2015

Great Enviorment!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are diferent fun acitivities, and crew are very nice...

Cons

i would say only the thing need it to be worked on, was their location and parking for employees..

2.0

Sep 24, 2015

Easy boring work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

the job is very easy if you can handle getting yelled at for you entire shift by customers. You basically do the same thing over and over again for 8 hours

Cons

SO BORING. also you get yelled, and cussed at for hours by upset customers. The management is also not very fair, at least when I was there, they give promotions to their favorite friends, or only work around people schedules if your in good with the scheduling dept. also be prepared for A LOT of drama it being a call center and all people have nothing better to do than get on your nerves

Viewing 94 - 96 of 98 Reviews

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Atento reviews FAQs

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Atento

Atento Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

customer service rep

Great Enviorment!!

Easy boring work

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