Atento reviews

Toda la parte administrativa dependía del equipo en Bucaramanga, Colombia. Condiciones algo hostiles en el trato a otras personas.

Managers go out of their way to not help customers when the customer specifically asks to speak to one. They will try to get you to handle it or they will simply not respond. If you have to go to the bathroom (while working remote) you have to ask the manager and WAIT for them to respond and give approval. Even though you’re in your own house working…can’t go to the bathroom without permission like we’re in elementary school. You will be micromanaged like crazy. Did you get a 97 on your QA? They will bring you in to do a pointless coaching session on how you didn’t give the correct empathy phrases or because you forgot to offer a survey. Their entire day is spent on coaching people over the exact same BS so they give themselves no time to help the employees at all. This keeps morale very low and people don’t even want to go into work anymore because of it. IT is also awful. They take forever to do a task that takes 3 minutes to do. I saw a couple coworkers miss several days of work over being sent broken equipment.