Is Atlassian a good company to work for as a Sr Support Engineer?

Sr Support Engineer professionals working at Atlassian have rated their employer with 3.7 out of 5 stars in 82 Glassdoor reviews. This is a higher than average score with the overall rating of Atlassian employees being 3.2 out of 5 stars. Search open Sr Support Engineer Jobs at Atlassian now and start preparing for your job interview by browsing frequently asked Sr Support Engineer interview questions at Atlassian .

Does Atlassian pay Sr Support Engineer employees well?

Sr Support Engineer professionals rate their compensation and benefits at Atlassian with 4.3 out of 5 stars based on 82 anonymously submitted employee reviews. This is 4.8% better than the company average rating for salary and benefits. Find out more about Sr Support Engineer salaries at Atlassian.

How happy are Sr Support Engineer professionals working at Atlassian?

58% of Sr Support Engineer employees at Atlassian would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Sr Support Engineer professionals have also rated Atlassian with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Atlassian?

Software Engineer (614) , Senior Software Engineer (281) , Senior Support Engineer (82) , Product Manager (67) , Technical Support Engineer (65) , Software Developer (58) , Engineering Manager (52) , Program Manager (50) , Support Engineer (47) , Principal Software Engineer (42) , Senior Product Manager (38) , Software Engineer(Internship) (34) , Product Designer (33) , Data Scientist (29) , Senior Data Scientist (29)

What are the pros of working at Atlassian according to real employee reviews?

"Great Culture and try to make sure they follow culture values at all level of the company." ((in 583 reviews)); "The people are great and there are heaps of interesting engineering challenges that keep things interesting." ((in 373 reviews)); "I believe this is due to the fact that people do follow the Atlassian Values. 5. Benefits are great." ((in 355 reviews)); "Good pay if you got in early with stock bonus (not so much anymore)" ((in 233 reviews)); "It is great to join a team where they appreciate and value the input you bring from day 1." ((in 125 reviews))

What are the cons of working at Atlassian according to real employee reviews?

"bad management and can be boring" ((in 114 reviews)); "Engineers are not very skilled and they hide their inefficiencies in the name of bad leadership and culture." ((in 101 reviews)); "Frequent layoffs including quiet layoffs (so much for “open company, no bulls" ((in 66 reviews)); "Poor upper management, focused on the wrong things" ((in 22 reviews)); "No growth opportunity" ((in 21 reviews))

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Atlassian Sr Support Engineer reviews

3.7

58% would recommend to a friend

(82 total reviews)

Mike Cannon-Brookes

44% approve of CEO

51% positive business outlook

Ratings by category

4.3

Compensation and benefits

4.2

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

2.9

Senior management

Sr. Support Engineer employees have rated Atlassian with 3.7 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Sr. Support Engineer professionals have a good working experience there. Atlassian is rated in line with the average (within 1 standard deviation) by Sr. Support Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

82 reviews

4.0

Jul 20, 2026

Professional environment, but layoffs could be avoided

Senior support engineer

Recommend

CEO approval

Business Outlook

Pros

Everything is professional and transparent.

Cons

Should have think of other alternatives to reduce the budget, instead of layoffs.

5.0

Jun 5, 2026

Great work-life balance, but workload is light

Senior support engineer

Recommend

CEO approval

Business Outlook

Pros

Great work life balance, co-workers and benefits.

Cons

Too little workload and the work is a bit too easy for tech-savvy.

3.0

May 21, 2026

Remote work but stressful environment with PIP risks

Senior support engineer

Recommend

CEO approval

Business Outlook

Pros

Remote is the only major perk

Cons

Performance reviews Stressful work load PIP Firing

Viewing 1 - 3 of 82 Reviews

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Atlassian Sr Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Professional environment, but layoffs could be avoided

Great work-life balance, but workload is light

Remote work but stressful environment with PIP risks

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