Support culture fails to keep up with rest of company
Pros
Overall a good company but their Customer Support and Success teams operates differently Good compensation and collaboration among other teams Positive energy and willingness to help others
Cons
Support team does not have the same culture as the rest of the company Support senior leadership has a “do what I say, not what makes sense” attitude that trickles down Does not do collaboration well, despite making the software that supports remote collaboration Support leadership fails to keep up with rest of the company from a behavior and teamwork standpoint Places roadblocks to promotion quoting “policy”, internal promotion system is slow Highly qualified persons are passed over for a role and end up training external hires over them despite being “prepped” for the same role Company has grown beyond the scale of the software they make leading to issues and workarounds that slow down productivity Support teams were forced remote during Covid 19, other teams had already made that choice willingly