Atlassian reviews

3.2

47% would recommend to a friend

(3,636 total reviews)
avatar

Mike Cannon-Brookes

41% approve of CEO

30% positive business outlook

Atlassian has an employee rating of 3.2 out of 5 stars, based on 3,636 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atlassian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Oct 28, 2025

Underwhelming

Recommend
CEO approval
Business Outlook

Pros

Great pay, work from home

Cons

Underwhelming work, open values changed with new management, promotion opportunities limited. Expectations became unrealistic in an effort to push employees out.

4.0
Oct 27, 2025

Experience varies by team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- if you have a good team you’ll likely have a positive experience - good benefits - flexibility

Cons

- culture can vary by leader, which makes for an inconsistent experience

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Diverse Technical Exposure: Working at Atlassian exposes you to a wide range of products, technologies, and customer scenarios, fostering continuous learning and technical growth. Strong Team Collaboration: The support team culture encourages knowledge sharing, collaboration, and mutual support, making it easier to solve complex issues and grow professionally. Customer Impact: The role allows you to make a direct, positive impact on customers by resolving their issues and improving their experience with Atlassian products. Access to Resources: Atlassian provides comprehensive documentation, internal tools, and training resources that empower support engineers to deliver high-quality service. Opportunities for Process Improvement: There is room to contribute to process enhancements, documentation, and internal best practices, allowing you to shape the support experience.

Cons

High Volume and Complexity of Cases: The workload can be demanding, with a high volume of tickets and complex technical issues that require deep investigation and time management. Limited Scope for Product Configuration: The support role is primarily focused on troubleshooting rather than assisting with product setup or configuration, which can limit opportunities to engage in broader solution design. Challenging Customer Interactions: Some cases involve frustrated or escalated customers, requiring strong communication and conflict resolution skills. Dependency on Other Teams: Resolving certain issues may require input from engineering or product teams, which can introduce delays and dependencies outside your control. Repetitive Tasks: Some support activities can become routine or repetitive, especially when dealing with recurring issues or standard troubleshooting steps.

Viewing 451 - 453 of 3,636 Reviews

Glassdoor has 4,104 Atlassian reviews submitted anonymously by Atlassian employees. Read employee reviews and ratings on Glassdoor to decide if Atlassian is right for you.