They’ve struggled with scale as any company would with the massive growth like they have had. The IPO led to a huge loss of key talent which exacerbated some of those issues. However, transparency and openness meant that we all knew what was happening, and everyone was empowered to keep the ship afloat.
It took them too long to realise that people in leadership roles need to be good managers, not necessarily great coders, when they got to 2000 employees, and it wasn’t until I left that they even began to put in the frameworks necessary for leaders to properly lead.
After a certain point there’s a career wall with nowhere left to go, I’d still be there now if you didn’t need to be there for a decade, or American, to get to the next level. There’s too much reliance on SF being the boilerplate of how to do things, and it’s lacking empathy for local culture and people based in Sydney.
Last thing is advice to grads: drop the sense of entitlement. You don’t realise how amazing this place is.