- For a company that prides itself on winning awards for Customer Service, their CS department is often overlooked and disregarded when implementing company changes that will affect CS first.
- For a company that prides itself on being diverse and inclusive, there have been little to no opportunities for people of color, specifically black employees to advance within the company. While it's easy to get hired, it's easy to get fired if you're not friends with someone or being what they call "visible" to upper management regardless of the quality of your work. Complaints are met with either silence, or probation, and there is no way to hold management accountable. Also, after multiple employees complaining about racism and threats from customers for years, it was only after the death of George Floyd that Audible wanted to address abusive and racist language from customers on a small committee headed by a white woman. While Don Katz said he does not want racist customers, he continually allows them to contact employees even to the point of employees being unjustly reprimanded or fired based on their complaints.
