Pros
The coworkers and some management at the branch level were excellent to work with.
Cons
The lack of training that you will experience at this company is laughable. In my experience there was NO formal job training before you were handed claims you had no idea how to handle. Once you stumble and crash your way through enough, you will develop your own way of handling them. Formal systems or standards for claim handling….non existent, you will have better luck reading a subreddit for claims adjuster's. It is a common occurrence in this position to realize “oh I was doing this wrong” through word of mouth from a coworker after you have been doing it the wrong way for MONTHS. NOTHING is a priority to management until it becomes an issue and then it’s an all hands on deck emergency that has to be resolved immediately. This leads me to my next point, workload. The workload is absolutely disgusting. You will be handed a never ending number of claims and exposures of increasing difficulty regardless of how inundated you are. The onslaught never slows down and the claim train has no brakes. Imagine putting your mouth around a fire hydrant and having somebody knock the top off. That is the best way to describe the workload you will experience. By my estimation you are assigned roughly 8.5-9 hours of work on a normal day with 7.5 paid hours to do it. On a busy day which is at least once or twice a week you receive around 10 hours of work. It is common and expected for adjusters to work 1-2 hours every night after hours to include time on the weekends and taking additional vacation days just to CATCH UP on work. The company psyop of convincing adjusters to think they should be working more than their paid hours while not receiving compensation for it is quite successful. No posted maximum amount of work you can be assigned and if you ask management will shy away from the question. Seriously if you heed no other warning about this place BEWARE the workload… Insert your quarterly arbitrary meeting from corporate about how you are spending too much money and need to improve your claim management while you just spend every day trying survive and avoid getting screamed at. Add it all together and buddy you have a two star job on a good day.
