Is AvalonBay Communities a good company to work for?

AvalonBay Communities has an overall rating of 3.6 out of 5, based on over 1,214 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at AvalonBay Communities to a friend and 60% have a positive outlook for the business. The best reviews about AvalonBay Communities have been left by employees working as Director , Concierge and Community Manager .

Does AvalonBay Communities pay their employees well?

According to anonymously submitted Glassdoor reviews, AvalonBay Communities employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at AvalonBay Communities. This rating has been stable over the past 12 months.

How satisfied are employees working at AvalonBay Communities?

57% of AvalonBay Communities employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AvalonBay Communities 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at AvalonBay Communities?

Community Consultant (160) , Leasing Consultant (61) , Maintenance Technician (45) , Sales and Service Supervisor (45) , Community Manager (34) , Manager (23) , Maintenance Manager (21) , Maintenance Supervisor (19) , Concierge (18) , Director (14) , Senior Community Manager (11) , Sales & Service Supervisor (10) , Community Concierge (9) , Customer Service Representative (9) , Administrative Assistant (8)

What are the pros of working at AvalonBay Communities according to real employee reviews?

"The company has a great culture and shows appreciation for its people and their effort." ((in 86 reviews)); "Often times the work was pretty enjoyable and most of the people I worked with were great." ((in 84 reviews)); "Great work life balance!" ((in 58 reviews)); "motivational, great training, lots of company events" ((in 38 reviews)); "Great management with large base of experience" ((in 32 reviews))

What are the cons of working at AvalonBay Communities according to real employee reviews?

"Prior to Avalon, I had a clear idea of my "road map to success" and upper management was amazing." ((in 27 reviews)); "Many managers don't have customer service skills and lack communication skills with employees as well." ((in 25 reviews)); "No bonuses in the maintenance tech department" ((in 19 reviews)); "The pay was low to start with and then the bonus structure made it even worse." ((in 13 reviews)); "long hours but worth it to help someone find the perfect place for their family." ((in 12 reviews))

What are the top reviewed AvalonBay Communities locations?

Arlington , New York , Los Angeles , Virginia Beach , Washington , Boston , San Jose , San Francisco , Irvine , San Diego , Seattle , Brooklyn , Fairfax , Bellevue , Baltimore , Jersey City , Redmond , Princeton , Mountain View , Roseland , Alexandria , Melville , Long Island City , White Plains , Yonkers , Orange , Seal Beach , Woodland Hills , Dublin , San Bruno

AvalonBay Communities reviews

3.6

57% would recommend to a friend

(1,145 total reviews)

Benjamin W. Schall

70% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AvalonBay Communities has an employee rating of 3.6 out of 5 stars, based on 1,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AvalonBay Communities employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Mar 9, 2023

More Cons than Pros in past 5 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Somewhat flexible schedule that offers remote work. Ok pay and benefits.

Cons

Used to have a good culture that cared for employees. Now it's all about bottom line. Feel more like a number than a person. Company keeps looking at ways to reduce staff onsite while stacking up the workload on what little is left. Keep promoting technology will solve less staff but they are always behind on technology compared to others and puts burden on existing staff to figure it out and deal with it. Growth opportunities have shrunk and pay does not equate to work put in. They say we are growing as a company but pass up deals all the time because they claim it was too expensive. They promote employees to speak up and be candid, yet when you do it's frowned upon. Company does a great job of fostering and coddling sensitive employees who have a very misguided belief in where they think they are in their career path. Don't tell an employee they are not ready for the next step cause they go crying to HR and then you are the bad person. What a joke this company has become.

AvalonBay Communities Response

3y

Thank you for providing feedback. We understand that no company is perfect and we work hard to make sure that our associates are happy. The changes we have implemented over the last few years are designed to provide more flexibility for our customers and our associates. However, we also know that it may take some time for everything and everyone to adjust. There have definitely been some challenges and we never want our associates to feel stressed about changes. It would be helpful to discuss with you further, as you are a valued long-term associate. If you are comfortable, please contact avalonbayhumanresources@avalonbay.com.

1.0

Sep 13, 2022

Bottom of the barrel management and execs

Maintenance tech iii

Recommend

CEO approval

Business Outlook

Pros

No pros to list as of these days with new management and old management at one point had a spine and took care of the workers but now they don’t.

Cons

Too many cons to list, one of them being pay is dismal, room for improvement to move up in the company is almost non existent. Turn over is rampant. Management is is a 2 out of 10, being forced to work outside of your job description is pretty much forced upon. A new neighbor pilot now has us working at other properties and not getting paid for our time and travel. When a company actively looks for loops holes to benefit for themselves, it’s bad for us workers.

AvalonBay Communities Response

3y

Thank you for taking the time to write a review about your experiences at AVB! We appreciate feedback and will use this to improve our associate's experience. The changes we have implemented are designed to provide more flexibility for our customers and our associates. However, we also know that it may take some time for everything and everyone to adjust. There have definitely been some challenges and we never want our associates to feel stressed about changes. We hope that you continue to provide feedback to your supervisor or HR Manager to discuss the impacts of the changes.

2.0

Aug 24, 2022

Uhmmmmm..no

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The overall atmosphere and the coworkers who sit beside you are amazing. They do a lot of things for charity and giving back.

Cons

However, AVB does pay lower then what other call centers in the area pay. Most of the employees do not make over 40k a year. They are hiring new people to work from home but will not give the employees who have been there the same option. There is no organization with policies. You don’t know when one exist until they are telling you that you cannot do something or you violated one. It seems like they come out of thin air at their discretion and they pick and choose who to apply those polices too. The job titles are a joke. You can be at a lower level and doing the same exact work as someone who is at a higher level and getting paid more. Nobody cares as long as the work is done.

AvalonBay Communities Response

3y

Thank you for your review, we appreciate your input and the opportunity it provides to offer more clarity. AvalonBay bases its pay on a number of factors, including local living wage guidelines, individual performance, experience level, and job responsibilities. Associates are also able to take advantage of frequent promotions and pay increases through our Career Ladder program. At entry levels, this can occur as quickly as 6 months and, at higher levels, as frequently as once a year. This provides our associates with the potential to increase their pay fairly rapidly. With respect to telecommuting, we have received positive feedback from our associates about our hybrid work model in which associates have the flexibility to work from home certain days and come into the office other days. Any exceptions to this model follow a thorough and consistent review and approval process, most of which fall under our business continuity policy. While it’s disappointing to hear that you aren't satisfied, you are a valued associate and we would like to be able to address your concerns personally. Should you want to have a discussion, please contact us at avalonbayhumanresources@avalonbay.com.

Viewing 61 - 63 of 1,145 Reviews

Jobs at AvalonBay Communities

Leasing Associate (Hybrid)

Leasing Associate (Hybrid)

Leasing Associate (Hybrid)