Axon Customer Service Manager (CSM) reviews

4.2

98% would recommend to a friend

(4 total reviews)
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Rick Smith

98% approve of CEO

98% positive business outlook

Reviews by job title

4 reviews
4.0
Oct 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay with great benefits

Cons

Not too many cons. I enjoy Axon

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Axon Response
8mo
Thank you for sharing your feedback and for being part of our Axon team for so many years! We’re glad to hear you enjoyed your time here and found the compensation and benefits rewarding. We wish you all the best in your next chapter!
2.0
Sep 25, 2024
Recommend
CEO approval
Business Outlook

Pros

A few good managers and employees whom work hard to help law enforcement and the communities they serve

Cons

Unattainable goals and expectations for customer adoption of products and services and a cult-ish attitude by many of the program managers, believing their purpose is to “save” the public from cops. Completely backwards and out of touch with their customer—the cops. DEI became very important to management, and execs embrace ESG

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Axon Response
1y
Thank you for your feedback. We're glad to hear you recognize the dedication of many of our employees who work hard to support law enforcement and the communities we serve. We take pride in our mission to Protect Life and the impact our work has in fostering safer communities. At Axon, we set ambitious goals because we believe in pushing boundaries and innovating for the betterment of both public safety professionals and the public they serve. That said, we understand the importance of balance and ensuring our teams have the support they need to achieve these goals. Justice, Equity, Diversity, and Inclusion are a priority at Axon, not only because they reflect the communities we serve but also because they are critical to building a more inclusive and innovative workforce. We are also committed to environmental, social, and governance (ESG) principles as part of our long-term vision. We appreciate your insights and will continue to reflect on how we can support both our customers and employees as we grow. Thank you for your time and contributions during your time with Axon.
5.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Axon is great! Leaders are amazing - time off is amazing. Work life balance is amazing

Cons

Pay - no stock options

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Axon Response
2y
Thank you for taking the time to share your feedback with us!
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