High turnover rate. The best employees have already left
Coworkers that are left are newer that do not have good networking background
Caste system in play. If you are on the first tier good luck!! You will get all of the phone calls plus tickets while second tier sits out of doing any type of real work while getting paid more than you to do it!!
No promotions unless you are good friends or family
Huge workload for very low pay compared to competition
Pay raises are 3% a year
Tiny bonuses