- Management structure is absolutely terrible - it's never clear who is in charge of whom.
- The ticket system is horribly inefficient. Dozens of fields, very little customization, but many eyes watching your SLAs
- There are dozens of processes that the company needs to adapt to, instead of your processes adapting to the company. Even worse, the processes are so time-intensive, it causes a backwards shift in efficiency
- No sense of urgency or emergency - if you have an emergency situation, even one resulting in stoppage of work or loss of revenue, if the proper process and approvals to shutdown/reboot/etc are not followed, disciplinary action is taken
- Very little sense of value in employees; If you are a great employee, don't expect your ideas to be heard or valued. If you resign, don't expect a counteroffer. If you complain, expect to be labeled a 'whiner'.
- The service desk is horrible, and will cause you to do double the work thanks to poor staffing
- The procurement process is abysmal. Tell your customers to order software months ahead of when they would need it in-house.
- There are two main objectives: get credit for your work (or place blame where appropriate), and/or close your tickets as quickly as possible, even if the issue has not been resolved -- even if that violates your work ethic, and morals
- HR is terrible, terrible, terrible. They are very misleading regarding benefits and compensation; they take forever to answer questions (if at all)
