I have never been treated so poorly by management.
Pros
I have more vacation time and paid holidays than I have had with other jobs. The insurance is great. There are little perks such as discounted cell phone contracts and ways to earn money for insurance copays.
Cons
Our management are literally bullies. They pick one person and run them off. The turnover is ridiculous. The workload is ridiculous. The "pay increases" and "bonuses" are insulting. There is zero training. Salary means working so much you can not support a personal life. Management is rude and unsupportive. They openly berrate employees and are generally tasteless - often overheard gossiping about employees. Management all the way up to the international level is detached from the day to day work and from employees. Departments are not supportive of one another making what could be smooth teamwork become a stop and start operation that feels like a game of strategy and coaxing rather than just work tasks.The environment is very hostile. Hours are long. No one knows if they are going to be in trouble for something and tension is high all day every day. The job itself probably wouldn't be too bad if there were enough employees to handle the workload and there was actual training and management was completely replaced by people who don't thrive on drama and who are willing to communicate with one another about the job so that there is one answer to a question. Frustration is created by management's personal interpretations of each process- the "rules" and "policies" vary depending on who you have to work with.