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      BECU

      Engaged Employer

      BECU reviews

      3.0

      40% would recommend to a friend

      (701 total reviews)
      avatar

      Beverly Anderson

      48% approve of CEO

      37% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.0

      Culture & values

      2.7

      Work/Life balance

      2.4

      Senior management

      2.4

      Career opportunities

      BECU has an employee rating of 3.0 out of 5 stars, based on 701 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      701 reviews
      1.0
      Oct 17, 2024

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great wages, vacation, and benefits.

      Cons

      I have worked in call centers for over 15 years and have always climbed the ladder pretty quickly. This company has the worst training, I have ever had. They don't show you how to use the system to answer customer questions. Instead they just have you learn policies to follow. The problem is that, customers aren't generic, they normally have a lot of other questions....so you spend a lot of timing digging to find the info or calling a lead. I had three people in my class with ADA, all fired quickly. If anything goes wrong they quickly drain your PTO and then fire you. And people in training are so stressed.

      avatar
      BECU Response
      1y
      We greatly appreciate former team members sharing their experience working for BECU and connecting with our organization’s purpose. Thank you for the time you spent helping serve our members and their communities. We know sharing constructive feedback may be difficult, but thank you for doing so - we can't enact change without it! We hear your concerns around training and process efficiency, and will ensure these are shared with the appropriate channels for consideration as we continue to build processes into the growing organization.
      1.0
      Oct 10, 2024

      BECU is a shell of its former self

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The medical benefits are okay. They offer a small pension. It's better than working retail.

      Cons

      There is no work life balance. The bonus structure is garbage. Goals are unattainable and therefore you never bonus. District directors and above are clueless to the needs of front line staff and make moves that directly cheat employees out of fair compensation and bonuses. Job advancement is gate-kept by incompetent leadership sourced from problematic for profit big banks. The company now uses language and policies adopted from bank of America and Wells Fargo. The systems are antiquated and outdated and break daily creating major service interruptions. There are no longer becu core values driving decision making and profit is the only focus.

      avatar
      BECU Response
      1y
      Thank you for sharing your experience. We take concerns about work/life balance, pay and opportunity for development very seriously. If you are able, please talk about this with your manager, HR Business Partner or the BECU Whistleblower Hotline (the phone number can be found in our Employee Resource Guide) to help us make sure this gets addressed. In addition, we will be sure to capture your feedback and share it with the appropriate channels and parties so they're aware of the sentiment and can take into consideration for future work and decisions.
      3.0
      Aug 18, 2024

      So much bureaucracy

      Senior consumer loan underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok pay, work from home, community involvement

      Cons

      Constant restructuring causes project and improvements to be delayed. Getting anything updated or changed is like steering the titanic. Tying to change jobs within the company is impossible.

      Viewing 94 - 96 of 701 Reviews
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      ReviewsBECU reviews

      Glassdoor has 749 BECU reviews submitted anonymously by BECU employees. Read employee reviews and ratings on Glassdoor to decide if BECU is right for you.