BMO Financial Group reviews

worked in the collection department, the quality your required to up hold is 99.9% 1 call and you fail. 4 months of failing you loose your employment. I worked for BMO for over 7 years. The last 2 years were a nightmare. I was stressed all the time. The supervisors were stressed. No job is worth what they put you through. We lost sight of Customer service. The requirement to remember for the job was a 2 inch notebook as well as 3 page call quality to pass each call. your calling 1400 to 1800 calls per month. highly stressful job.

It was all about sales after BMO took over M&I. Turnover rate for employees sky rocketed because the sales goals are unreachable. Customers constantly closing their accounts because they were being cold called all the time and hounded by the tellers. Customer service is hardly a part of the job anymore, higher ups only care about meeting sales!