1.0
Jun 19, 2025
Lack of support when on the front lines
Current employee, less than 1 year
Wilmington, DE
Recommend
CEO approval
Business Outlook
Pros
Great insurance benefits and 401K
Cons
Not enough support post training, lack of communication, HORRIBLE technology between the IVR and overall system performance always having to task manager and log out of all applications. No response from the NOC when systems go down. Phone agents are left to defend themselves with little to no support. RSO agents do not want to take calls and Fraud/Security never wants to do their job and take calls so the CARE agents are left to do everything. Its like a dumping ground!
