The systems are outdated & in my opinion that is very surprising considering how big of a company that Bartlett is; one would think that their systems would be up to date. Technology is ever changing and advancing & this company needs it badly. The phone systems should be linked to the computer where you don't have to write down info on a sheet of paper, transfer it to the computer, & enter the customers info into the system. It doesn't cost much to get that software either & it avoids mistakes! The feeling of over whelmed never goes away because no one can actually catch up! Customer service is stressful enough but when more than one hand touches something mistakes are bound to happen, that is pure utter fact! When reps don't contact their customers back it makes us admins look really bad & it makes Bartlett look bad also. The work load needs to be organized! In order to be a team everyone needs to be a part of the team! Certain people in management do not belong in management! If management doesn't spend the time in the office, or have things in place to check out the office then people get away with things. Those people that get away with what they do behind managements back eventually will come to light. Very inconsistent information across the board. Favoritism is very strong & known!
