Little Team Work and Poor Leadership = Frustration
Pros
Casual work environment. Hourly employees have direct access to top management and HR to discuss anything on their mind.
Cons
Top management and HR condones gossip and other undercutting behavior by some entrenched hourly employees. An environment of tattle-tailing and insecurity keeps people on edge constantly. Work schedules for hourly employees are painfully fluid. The huge store is staffed at the minimum level on a daily basis which results in poor customer service despite heroic efforts by many of the dedicated hourly employees on duty. Frustrated customers are a daily, if not hourly, occurrence. Company and store policies are vague, and store managers interpret them variously depending on their personal opinion, resulting in constant confusion. Conflicting job duties for many Team Leads and Managers makes success nearly impossible on a daily basis and creates an unnecessarily stressful atmosphere for everyone.