Baxter Field Service reviews

3.7

80% would recommend to a friend

(36 total reviews)
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Andrew Hider

100% approve of CEO

49% positive business outlook

Field Service employees have rated Baxter with 3.7 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Field Service professionals have a good working experience there. Baxter is rated in line with the average (within 1 standard deviation) by Field Service professionals compared to other employers within the Pharmaceutical & Biotechnology industry (3.7 stars).

Reviews by job title

36 reviews
1.0
Jun 21, 2024

Stay Far Away

Recommend
CEO approval
Business Outlook

Pros

Sometimes you work with cool people in your role, including the customers you deal with.

Cons

The management will constantly belittle you and turn things into it being your fault or not an issue whenever you bring up anything that is going wrong, or if you tell them you need help. I've had a manager tell me that my disability has caused my coworkers to struggle with their workload, and that if I want any sort of training on the equipment we work on to further my career I need to come in on my time off between shifts to shadow more experienced technicians, so sleep and any sort of work-life balance is against the companies policy. Speaking of which, if you do not have any PTO in your bank (PTO and Sick Time is grouped into one lump sum), you are not allowed to call out sick for any reason or take any time off. They control when you take time off and you are punished for doing so by their metrics that measure your productivity that still take into account your time off instead of excluding that time from the calculations.

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Baxter Response
1y
Thank you for sharing your perspectives. It is disappointing to hear of your experience with us. Please share this with HR, as we take this feedback seriously.
2.0
Mar 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Company vehicles- however the company recently started to increase the fee that's handed down to the employee to offset some of the cost of the car. Flexible hours so long as your customer is OK with it first. The position seems to be pretty reliable over the years. I haven't seen layoffs at the FSE level.

Cons

As a FSE, you are vastly underpaid at Baxter for your responsibilities working on critical care equipment. You are signing off on a instrument you service and sometimes that same device will be rolled back onto a patient within the hour. If something happens to that patient, the onus will be on you along with the company, though mostly you. Be prepared to be scrutinized over such patient incident while getting paid somewhere comparable to a cable man installer with far less liability. The responsibilities for this job just doesn't align with their starting salary structure, period. Shameful. You have wait for someone to retire or leave for the chance of becoming a senior FSE. If there is another senior level in your area, you cannot be elevated to a senior as well. The company has put out this notion that this is not the case anymore but I've yet to see this very fact get disproven. Guys in the field justify their lack of fair salaries by working longer hours, but even that over the past year the company is hammering back on overtime a great deal. And of course work/life balance comes into question whenever you're relying on some overtime to make a decent living. Worst of all, the supervisor for the North east coast is novice at the leadership position as well as forgetful. Two bad combinations. Also doesn't expound and elaborate as others normally would when given out instructions, so you're sometimes left with an awkward silence over the phone thinking more is still left to be said. Would not recommend this leadership at the local level.

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Baxter Response
2y
Thank you for taking the time to share your experience of working as a Field Service Engineer for Baxter. We appreciate your feedback and will pass it onto the relevant teams.
5.0
Jan 25, 2024

Best company

Recommend
CEO approval
Business Outlook

Pros

Flexible hours and good py

Cons

Not that i know. All goods.

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Baxter Response
2y
Aw! This made our day! Thanks so much for being a Field Service Technician with us in Vancouver and for highlighting our compensation and benefits. We are thrilled that you are enjoying #LifeAtBaxter and all that you do to support our mission! Wishing you a great week!
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Glassdoor has 5,999 Baxter reviews submitted anonymously by Baxter employees. Read employee reviews and ratings on Glassdoor to decide if Baxter is right for you.