Bay Alarm reviews

4.0

73% would recommend to a friend

(236 total reviews)
avatar

Tim Westphal

92% approve of CEO

67% positive business outlook

Bay Alarm has an employee rating of 4.0 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bay Alarm employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

236 reviews
4.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

401K Match Good Heath Benefits Excellent Training program

Cons

You can tell they're all about getting you in, really selling you on the company story, and then getting you out there selling, which is fine. The disconnect comes when they pride themselves on being family-run and their value proposition is excellent customer care. As a person of integrity, and maybe some naiveté in sales, it was hard to sell our distinction of amazing customer care and then see behind the scenes that customer care was the lowest priority. There is room for both, closing deals and keeping promises. Overall, I experienced great training, healthy competition, and I learned a lot in this role. But it the end, I felt very disposable, even though I was consistent with stellar customer reviews. This underscores the disconnection of the "we're family" mentality to the reality of takes place. Last thing, if you're new to sales, their goals ramp up to being very difficult to achieve, that's why the turnover is SO high in the sales department.

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Bay Alarm Response
4y
Thank you for sharing your feedback. I am glad the benefits and training worked out well for you. I am sorry to hear your perspective on how we value Customers. We are constantly working to make sure our Customers are getting top service in a timely manner. I would appreciate any information you can share on how we are missing the mark. I agree that as a Sales person you want to believe in what you are selling so I want to make sure we address this. Please reach out so we can discuss, I would really appreciate any information you can share with me.
1.0
Jul 17, 2019
Recommend
CEO approval
Business Outlook

Pros

no pros to mentioned

Cons

management plays favorites very unfair department to work in . I'm the only man of color in the whole department . So they do have one affirmative action hire LOL in Accounts receivable. But I'm on leave now and will NEVER RETURN BACK it could be called racist . hum ? but we will not go there . LOL

2.0
Apr 20, 2019

Poor management

Recommend
CEO approval
Business Outlook

Pros

Good company to start career, good technicians you can rely on.

Cons

Low pay compared to other companies on the same business, senior techs are not compensated properly, managers think that you are not worth the money if you ask for a raise, yearly raise is a big joke.

Viewing 19 - 21 of 236 Reviews

Glassdoor has 243 Bay Alarm reviews submitted anonymously by Bay Alarm employees. Read employee reviews and ratings on Glassdoor to decide if Bay Alarm is right for you.