Beacon ABA Services reviews

Thank you for your review. We appreciate your feedback, and we’re happy to have you on our team!

We are disappointed that your experience did not meet your expectations. Cancellations are an unfortunate challenge that all ABA agencies experience. Beacon works alongside families to minimize unexpected cancellations and reschedule whenever possible. We understand the inconsistencies in hours can be difficult and have added paid time off and staffing resources for rescheduling appointments when families must cancel due to unexpected circumstances. We have a cancellation policy in place to support staff needs for consistency in hours. We provide services to children throughout Massachusetts and place an emphasis on maintaining small regional areas to prevent staff from having long commutes between home visits. To set expectations during the hiring process, we carefully discuss the intended region with each candidate so they have a full understanding of the region they will be servicing. We find that most people are pleasantly surprised about the small size of the regions compared with other ABA home-based providers. Beacon also provides a 30-minute break without travel for staff who work six or more hours, in compliance with state labor laws. We recognize the impactful work that our team does in support of children and families. We strive for transparency and continuous improvement in all areas of our practice. We value your feedback and welcome the opportunity to discuss your comments further. We invite you to reach out to us at support@beaconservices.org.