Typical corporate insurance culture ; lack of progression and infrequent promotions available. Despite the appearance of a flat structure, the culture is quite school-like, senior members take a more authoritative approach whereas as younger/less senior members are treated like children. Any mistakes made are often punished, younger people shamed and error rate is expected to be 0. There is a pretence that people are empowered to give ideas/“an innovative culture” but not true at all. Only those in senior positions can do so. The Operations dept. works only to slave away at supporting main functions, they are not empowered to progress in the same way. Still Very bureaucratic and process-heavy in many ways but presenting itself as innovative. Inefficient Processes are clung to, there is no drive to create efficiency but rather only to make senior members of the workforce happy. They aren’t often to open to suggestions/change.
Being an employee here made me very anxious , senior management constantly nit picking at the work of operations assistants, good work is never rewarded and the operations team are not included as a part of the main underwriting and claims functions. The term back-office is very correct in the way everyone else is .
