Best Buy reviews

3.5

60% would recommend to a friend

(41,914 total reviews)
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Corie Barry

34% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

42K reviews
3.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

You learn a LOT about upcoming tech and how to present yourself as a fitting salesmen.

Cons

The pushing of credit cards and quotas to hit daily, creates pressure that is competitive an overwhelming for most. After saying that customers are always right they promote a predatory credit card with benefits that are outweighed by buying more than most could afford; while promising low interest. Their real target is to hope you do NOT make these payments in time and make money off of your suffering. For this reason I refused to take advantage of customers but was told off by my managers for not doing this. A terrible strategy to gaining loyal customers and is one of the main reasons Best Buy is a failing Business.

2.0
Mar 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee Discount (items sold at cost plus 5%), more PTO than other employers

Cons

Unreasonable pay caps for positions, 3% annual raises (doesn't match inflation), poses as mental health friendly (they're definitely not), will allow you to get verbally abused by customers daily and still give them what they want, let go of over half the company in 2021 (including loyal employees of over 10 years) and replaced them with part timers. The CEO played it off as something she didn't want to do and that it hurt her, but then turned around and did that. The type of company to make INCREDIBLE profits and only reward management and not increase income for the people who bring in the money for them: the salesmen, the entry level workers. Will hourly announce on walkie-talkies about how many credit cards and Total Tech sales we make, then harassing us to get more, which comes off as so tone deaf when you've got employees barely scraping by with their income, expected to be customer's punching bags, working cl-opening shifts, expected to pickup on all of the cut jobs and not get pay raises for that increase in responsibility. This is the kind of company that will see the low morale and do nothing about it. The door is a revolving one, new faces that don't know the ugly history of this company in its recent years.

3.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

- A great opportunity to work with and learn about technology. - Pretty great employee benefits. (which means you give more of your paycheck back to Best Buy) - A fine introduction to sales, but be prepared to sell specific memberships. - The management was kind and understanding. I received a lot of constant feedback and training. - I loved my coworkers and they provided a very hospitable environment for people of all skill levels. - I got the opportunity to help many people with their phones and introduce them to a world of unique possibilities with technology.

Cons

- This company is trying its best but the cracks are starting to show. I'm a pretty optimistic employee, but seeing so many of my coworkers leave at once, both due to poor conditions, poor pay and poorer management makes me honestly quite sad. While I personally enjoyed a lot of my time here there's some things to be aware of: The pay starts at $15 an hour, but they don't give you many opportunities to go further. They start you on the cash register for a few days and ship you off into the sales floor to see if you sink or float. This is primarily a sales job where their only real care is memberships such as the TotalTech yearly subscription and the Best Buy Card. These are useful additions, but we are taught to bring them up often and center the entire customer interaction around them. To Best Buy, you are nothing if you don't have at least one of these memberships because it's the only way they're turning a profit these days. And now they are bleeding workers because people are realizing they don't care that the stores are understaffed, as long as they can run. - Also be prepared for established things to change at random and expect this often. We move product around the store to optimize the customer experience

Viewing 478 - 480 of 41,914 Reviews

Glassdoor has 43,469 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.