Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,688 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 78 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 60 reviews)); "Managers were great" ((in 45 reviews)); "Good work environment and worker attitude" ((in 39 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 168 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 160 reviews)); "Small company with no benefits" ((in 88 reviews)); "Poor training" ((in 28 reviews)); "Low salary and micro" ((in 27 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,360 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jun 13, 2022

Terrible Owner

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

A lot of free time. Loved getting to know customers.

Cons

The location I worked at had the most unprofessional person that owned it. Always lying and causing drama. It felt like I was being managed by a middle school student. The experience was unreal.

5.0

Apr 5, 2022

Night Shift as a Front Desk attendent.

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

Large amount of downtime during the middle period of the shift. Simple work with fair training. Other staff are competent and friendly, although you only see them for maybe 2% of your shift. You work alone.

Cons

You work alone. Many customers are tired and impatient.

1.0

Feb 10, 2022

Worst place I've ever worked at!

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

1. You get plenty of hours 2. Organized workplace

Cons

1. You don't get enough time to clean 18 rooms(less than 15mins/room) then get yelled at for it not being "clean enough" 2. You don't get any benefits 3. Don't give you a raise until you've been there a year and it's only a $0.25 raise 4. Absolutely NO lunch break! 5. They'll steal from your check if you aren't counting the hours you work every week

Viewing 76 - 78 of 2,360 Reviews

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Jobs at Best Western

Housekeeping Room Attendant

Boba Tea Barista/cashier