Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,686 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 80 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 61 reviews)); "Managers were great" ((in 46 reviews)); "Good work environment and colleagues" ((in 45 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 160 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 157 reviews)); "No benefits thats about it" ((in 93 reviews)); "Long hours and over hour's" ((in 53 reviews)); "No training provided." ((in 28 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

Skip to content Skip to footer

Notifications

Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 8, 2013

Front Desk

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people you meet from all kinds of network

Cons

Lack of organization and co workers are not motivated

4.0

Feb 1, 2013

I think management at this location makes the employees feel important and valued.

Front desk/night audit

Recommend

CEO approval

Business Outlook

Pros

Consistent hours, good environment, comfortable atmosphere, paid vacation that builds quickly (and allows carrying into following years), consistent annual pay increase, and good benefits (which may have been specific to the franchisee, not the larger company).

Cons

Overall efficiency of the company seems to be lacking, but not by much. When I left, wages were frozen, so I felt slightly jilted the last year I was there.

1.0

Jan 26, 2013

BE WARNED if you are considering working at Best Western Corporate Headquarters

Supply/design employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, few good employees

Cons

Poorly run business. Many of the management lack experience and make choices that are personal not business oriented. Good employees carry the weight of all of the slackers. And there are alot of workers with poor work ethics, and completely unqualified for their positions. Instead of addressing problems they just shift them around. Are you a bad employee? Well here they will promote you thinking that will make you work harder. CEO preaches customer service and treating employees, but the office is the most miserable environment I have worked in. There are too many managers and not enough actual hard workers.

Viewing 2302 - 2304 of 2,359 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation & Benefits

Hilton

3.6★Compensation & Benefits

Hyatt

3.8★Compensation & Benefits

IHG Hotels and Resorts

3.6★Compensation & Benefits

Jobs at Best Western

El asistente de lavander?a

Las Vegas, NV

View job

Asistente de habitaci?n / ama de llaves

Front Desk Receptionist

Room Attendant (Spanish)